By downloading, using the UCOllect application, or accessing the web application, you automatically agree to these terms – please read them carefully before using any of these services. You are not permitted to copy or modify the application, the web application, or any part of them, nor our trademarks in any form. You are also not allowed to attempt to extract the source code of the application or web application, translate it into another language, or create derivative versions. The application, web application, and all related trademarks, copyrights, database rights, and other intellectual property rights remain the property of noovoleum Pte Ltd.
Usage of Mobile App and Web App
1. Mobile Application: The application is available on Android and iOS devices. Users must ensure that their device meets the required system specifications and download provided updates to maintain optimal functionality.
2. Web Application: The UCOllect web application provides similar functionality to the mobile application for user convenience. However:
- The web application requires an active internet connection and a compatible browser to function.
- Some features of the mobile application may not be fully optimized or available on the web application.
- Users must ensure their browser is updated to the latest version for optimal functionality.
- Accessing the web application from public or shared devices is not recommended. If you do, make sure to log out after use to protect your data.
Data Privacy
At noovoleum Pte Ltd, we are committed to protecting your personal data. By using the application or web application, you are deemed to have agreed to the collection, use, and processing of your personal data as outlined below:
1. Data Collection and Use: We collect the following types of data to provide, improve, and optimize our services:
- Personal Information: Name, email address, phone number, and other information provided when creating an account.
- Device Information: Operating system, browser type, and device details.
- Location Data: Used to optimize services such as logistics and dynamic pricing, if enabled.
- Usage Data: Logs, analytics, and interaction data from use of the application and web application.
2. Third-Party Services: The application and web application use third-party services, which have their own terms and privacy policies. These include:
- Google Play Services (mobile app only)
- Google Analytics for Firebase
- Firebase Crashlytics
3. Data Storage and Security: Your personal data is securely stored in accordance with applicable data protection laws. We implement adequate technical and organizational security measures to prevent unauthorized access, use, or disclosure. However, please understand that no security system is entirely risk-free, and we cannot guarantee absolute protection.
4. User Responsibilities:
- Use a strong and secure password for your account.
- Avoid accessing the application or web application on unsecured public networks.
- Do not share your account credentials with others.
5. Data Sharing: We do not share your data with third parties except:
- To comply with legal obligations.
- With service providers who process data on our behalf under strict confidentiality agreements.
- For analytical or optimization purposes, ensuring anonymity whenever possible.
6. Cookies and Tracking (Web Application): The web application may use cookies or similar technologies to enhance the user experience. By using the web application, you agree to the use of cookies as described in our Privacy Policy.
7. Data Retention: We retain your personal data only as long as necessary to provide services or as required by applicable laws. You have the right to request deletion of your personal data by contacting us through the official channels available.
8. Your Rights:
- Access and review your personal data.
- Request corrections or updates.
- Withdraw consent and request data deletion.
General Commitment
noovoleum Pte Ltd is committed to ensuring the application and web application remain useful and efficient for users. For this reason, we reserve the right to make changes to the application or web application, including introducing service fees, at any time and for valid reasons. However, any new fees will always be preceded by clear notification of the basis and details of such fees.
Responsibilities
Certain functions of the application and web application require an active internet connection. noovoleum Pte Ltd is not responsible for:
- Poor performance due to connectivity issues.
- Data or roaming charges incurred during use of the application or web application.
- Device issues such as battery depletion or unsupported system versions.
- Losses or damages resulting from reliance on data or third-party services integrated into the application or web application.
Updates and Termination
We may update the application or web application to improve services. You are required to download or accept updates if offered. We may terminate the application or web application services at any time without prior notice. After termination:
a) The rights and licenses granted under these terms will cease.
b) You must stop using the application or web application and delete them from your device if applicable.
Consent for Promotional and Marketing Communication
By agreeing to our Terms and Conditions and Privacy Policy, you consent to receive promotional, marketing, or service-related communications about our products and services via email, SMS, or other communication methods.
This consent remains valid as long as you use our services and provide the necessary personal data for this purpose. We are committed to sending only relevant and useful information to you, in accordance with applicable data protection regulations.
Refunds
noovoleum Pte Ltd does not offer products or services for sale to Users. The platform facilitates the collection of Used Cooking Oil (UCO), for which credits are granted by noovoleum to the User. As no payments are made by Users to noovoleum, refunds are not applicable under any circumstances.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. Please review this page periodically for changes. We will notify you by posting updates on this page.
Effective Date: 2023-09-11 (Updated for web application and data privacy).
Contact Us If you have any questions or suggestions about these Terms and Conditions, please contact us at contact@noovoleum.com.